FAQ
General Questions
What is the recommended default browser?
isTorya Studios recommends you use the latest version of Safari and Google Chrome for an optimal experience.
Do I need to create an account to purchase?
Creating an account is optional to shop on isTorya Studios, but customers with accounts will be able to login and view their order history.
I didn’t receive a confirmation email for my order?
Please check your email’s Spam Folder or Promotions tab for Gmail users.
How does the product waiting list work?
isTorya Studios adds a Product Waiting List Feature for items with limited runs. We select the first person on the waiting list.
Payment
What payment methods do you accept?
We accept the following payment methods:
- PayPal
- BPI Online via Paynamics
- GCash and Maya via Paynamics
- BDO Online Direct via Paynamics
Which currency will I be charged in?
Philippine Peso (PHP)
Will I be charged taxes or transaction fees?
All prices are inclusive of Value Added Tax (VAT).
Shipping
Where do you ship?
We ship nationwide. For international clients, please email studiosistorya@gmail.com.
How long does it take to ship my order?
For confirmed order, allow isTorya Studios 3-4 working days to ship your item/s. For international orders, please email studiosistorya@gmail.com.
How much is the shipping fee?
Shipping and handling fee is fixed at P300. All items will be coming from Guiguinto, Bulacan.
For collectible works, dimensional weight takes into account the size of a package to determine the shipping cost.
How can I track my package?
isTorya Studios will email you the Tracking Number with a link to our Shipping Provider’s tracker website.
Will I pay taxes for international shipping?
For international orders, please email studiosistorya@gmail.com.
Returns
Do you accept cancellation of orders and returns?
We don’t accept cancellation of orders and returns. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, isTorya Studios will replace the item/s.
How long does it take to process a replacement order?
Allow isTorya Studios 3-4 working days to ship your order/s. For more info, please email studiosistorya@gmail.com.
Store Location
What's your office address?
isTorya Studios is located at 168 San Vicente Ferrer St., Rosaryville Subdivision, Brgy Santa Cruz, Guiguinto, Bulacan.